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Showing posts with the label Contracting

Social Security Wants To Study Attorney Fee Alternatives

     From a contracting notice posted by the Social Security Administration: ... Disability claimants who have an Appointed Representative (AR) have an increased likelihood of award at the hearings level, but not earlier in the disability adjudication process.   Experts have suggested that the current attorney fee structure, under which representatives receive 25 percent of claimants� back benefits up to $6,000, encourages representatives to work with claimants later in the disability adjudication process.   In April of 2019, SSA convened a Technical Expert Panel (TEP) to discuss a potential demonstration that would alter the incentives for representatives to work with applicants at the reconsideration level of adjudication.   The TEP discussed alternatives to the current attorney fee structure as well as opportunities to improve representatives� access to case information and documentation.   The TEP provided SSA with recommendations to test as par...

Artificial Intelligence Sought

     From a "Sources Sought" notice posted by the Social Security Administration: The Social Security Administration (SSA) is conducting market research/sources sought to help determine the availability and technical capability of qualified businesses providing an artificial intelligence interface that can provide customer service in a conversational manner. This is not a request for quotations or proposals, and we do not guarantee the issuance of a solicitation as a result of this notice.   We will use the information we obtained from this research for planning purposes only. ... SSA needs to incorporate technology to supplement our first level customer support interactions with automated and intelligent self-serve options our customers expect. We want to go beyond a static FAQs knowledge base, and interact with customers in a conversational manner using Artificial Intelligence (AI). This technology should be capable of undergoing both supervised and unsup...